Terms of Service

Coastal Clean & Construction

Terms & Conditions

1. Scope of Work

Coastal Clean & Construction (“Contractor”) will perform only the work specifically described in the written estimate, proposal, invoice, contract, work order, or approved change order. Any work not expressly included is excluded. Verbal requests, field changes, additional work, unforeseen work, or customer-requested modifications may result in additional charges, schedule extensions, and updated payment terms.

2. Change Orders

Any change to the original scope of work, including but not limited to changes in materials, colors, finishes, layout, dimensions, quantities, access conditions, repair conditions, or added labor, shall require customer approval and may be billed as a change order. Contractor is not obligated to proceed with changed or additional work until pricing and terms are accepted.

3. Materials

Unless otherwise stated in writing, Contractor will furnish labor, standard tools, and equipment necessary to complete the agreed work. Materials are subject to availability, manufacturer delays, discontinuations, dye-lot variation, and pricing changes beyond Contractor’s control. Contractor may substitute substantially similar materials when reasonably necessary unless the contract expressly requires a specific product.

If the customer supplies any materials, fixtures, finishes, or equipment, Contractor is not responsible for defects, incompatibility, shortages, color variation, delayed delivery, manufacturer issues, warranty limitations, or resulting delays caused by customer-supplied items.

4. Deposit; Payments; Non-Refundability

A deposit equal to the cost of materials plus ten percent (10%) is required before work begins unless otherwise stated in writing. Once scheduling, ordering, mobilization, administrative preparation, custom ordering, mixing, tinting, cutting, fabrication, delivery, or allocation of labor or materials has occurred, the deposit is earned and non-refundable to the fullest extent permitted by law.

For larger projects, progress payments or draw payments may be required at designated milestones. Contractor may stop work, remove crews from the project, withhold scheduling, or refuse to continue performance if any payment becomes overdue.

Final payment is due immediately upon substantial completion of the contracted work, even if minor punch-list items remain, provided the project is usable for its intended purpose or the remaining items do not materially affect use.

Late balances may accrue interest, late fees, collection costs, court costs, and reasonable attorney’s fees to the extent permitted by law.

5. Scheduling; Delays; Extensions

Any proposed start date or completion date is an estimate unless expressly guaranteed in writing. Contractor shall not be liable for delays caused by weather, hidden damage, unsafe conditions, customer delays, change orders, supply-chain issues, manufacturer delays, permit delays, utility interruptions, labor shortages, acts of God, site inaccessibility, or any cause beyond Contractor’s reasonable control.

Any such event shall extend Contractor’s time for performance without penalty.

6. Access to Job Site

Customer shall provide safe, unobstructed, and timely access to the job site, including utilities reasonably needed for the work, such as electricity and water when applicable. Delays caused by lack of access, animals, locked gates, vehicles, furniture, stored items, or unsafe conditions may result in additional labor charges, trip charges, rescheduling fees, and completion-date extensions.

7. Site Preparation; Protection of Property

Unless expressly included in writing, customer is responsible for removing, securing, or protecting furniture, décor, wall hangings, electronics, floor coverings, fragile items, valuables, pets, vehicles, and personal property from work areas.

Contractor will use reasonable care to protect the property; however, Contractor is not responsible for damage or loss arising from pre-existing conditions, concealed defects, ordinary dust, vibration, overspray risks inherent to the work, or items not removed or protected by the customer.

8. Concealed or Unknown Conditions

Any concealed, latent, or unknown condition discovered during the work, including but not limited to rot, mold, corrosion, termite damage, structural failure, water damage, code issues, uneven substrates, failed prior coatings, hidden utilities, or improper prior installation, is outside the original scope unless specifically listed. Correction of such conditions shall be treated as extra work and billed accordingly.

8. Concealed or Unknown Conditions

Any concealed, latent, or unknown condition discovered during the work, including but not limited to rot, mold, corrosion, termite damage, structural failure, water damage, code issues, uneven substrates, failed prior coatings, hidden utilities, or improper prior installation, is outside the original scope unless specifically listed. Correction of such conditions shall be treated as extra work and billed accordingly.

9. Customer Selections and Approvals

Customer is solely responsible for approving colors, finishes, patterns, products, dimensions, layouts, and other selections before work begins. Once materials are ordered, mixed, fabricated, cut, installed, or applied, such items are non-returnable and non-refundable to the fullest extent permitted by law. Contractor is not responsible for dissatisfaction arising from customer-approved selections.

10. Permits; HOA; Code Compliance

Unless specifically included in writing, customer is responsible for permits, approvals, surveys, engineering, HOA approval, and similar pre-construction requirements. If Contractor agrees in writing to assist with permits or approvals, Contractor does not guarantee issuance, timing, or approval by any third party.

Contractor will perform work in a commercially reasonable manner consistent with the agreed scope, but is not responsible for bringing unrelated existing conditions, prior work, or pre-existing structures into full code compliance unless expressly included in writing.

11. Workmanship Warranty

Contractor provides a three (3) year workmanship warranty on labor actually performed by Contractor, beginning on the date of substantial completion, unless a different warranty period is stated in writing.

This warranty is limited to defects in Contractor’s workmanship only. This warranty does not cover:

• manufacturer defects,

• ordinary wear and tear,

• fading, cracking, shifting, settling, expansion, contraction, moisture intrusion, or weather-related damage,

• abuse, misuse, neglect, lack of maintenance, chemical exposure, standing water, drainage issues, structural movement,

• damage caused by third parties, pets, vehicles, equipment, or acts of God,

• work performed, altered, repaired, or touched by others after Contractor’s completion.

Contractor shall have the first right to inspect and, if covered, repair the warranted issue. Warranty remedies are limited to repair or replacement of Contractor’s defective workmanship. Refunds are not required unless Contractor elects otherwise in writing.

12. Punch List; Completion

Minor touch-ups, callbacks, or punch-list items shall not justify withholding undisputed payment. Customer agrees to provide Contractor a reasonable opportunity to address any claimed deficiency before hiring others, disputing charges, or seeking reimbursement.

13. Suspension; Abandonment; Customer Default

If customer fails to make a required payment, interferes with performance, refuses site access, fails to provide selections, causes repeated delay, or otherwise breaches the agreement, Contractor may suspend work until the issue is resolved. Any resulting remobilization, storage, restocking, labor loss, or schedule disruption may be charged to the customer.

If the project is canceled or abandoned after materials are ordered, labor is scheduled, or work has begun, customer remains responsible for all materials, special-order items, restocking fees, completed work, work in progress, administrative time, mobilization, and any loss caused by cancellation, to the fullest extent permitted by law.

14. Cleanup and Disposal

Basic job-related cleanup is included unless otherwise stated. Deep cleaning, haul-off of unrelated debris, disposal of hazardous materials, and extraordinary cleanup are not included unless specifically listed in writing.

15. Photographs and Documentation

Contractor may photograph or video the project before, during, and after the work for documentation, quality control, collection support, and marketing, provided no sensitive personal information is intentionally disclosed.

16. Limitation of Liability

To the fullest extent permitted by law, Contractor shall not be liable for incidental, consequential, special, indirect, or punitive damages, loss of use, loss of profits, loss of rental income, or damage caused by delays, concealed conditions, manufacturer issues, pre-existing conditions, or events beyond Contractor’s reasonable control.

Contractor’s maximum liability, if any, shall not exceed the amount actually paid to Contractor for the specific portion of work giving rise to the claim.

17. Disputes; Chargebacks

Customer agrees not to initiate a credit-card chargeback, payment reversal, or bank dispute for work performed, materials ordered, or charges properly due under the agreement without first giving Contractor written notice of the dispute and a reasonable opportunity to cure.

In any dispute, Contractor’s photos, videos, text messages, emails, invoices, estimates, change orders, delivery records, material receipts, time records, and job notes may be used as evidence of the agreement, the work performed, and the amounts due.

18. Governing Law and Venue

This agreement shall be governed by the laws of the state in which the project is located, unless otherwise stated in writing. Any legal action shall be brought in a court of competent jurisdiction in the county where the project is located or where Contractor principally conducts business, to the extent permitted by law.

19. Entire Agreement

These Terms & Conditions are incorporated into and made part of every estimate, proposal, invoice, work order, change order, and contract issued by Coastal Clean & Construction. Together with the written scope and approved change orders, they constitute the entire agreement between the parties and supersede prior discussions or verbal statements.

20. Severability

If any provision of these Terms & Conditions is found unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

21. Acceptance of Terms

By signing any estimate, proposal, invoice, work order, change order, or contract issued by Coastal Clean & Construction, or by submitting any deposit, progress payment, or final payment, Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions in full.